Help & FAQ
Please read on for answers to frequently asked questions. If you still have a question or need further assistance, please contact us at:
Frequently Asked Questions
- Can I change my address?
- How soon will I receive my order?
- How do pre-orders work?
- Do orders have tracking?
- Where do you ship?
- What are my shipping options and how much are they?
- What about customs and duties on international orders?
- What forms of payment do you accept?
- What is your return policy?
- Do you offer subscriptions?
- Do you accept bulk orders of magazines?
- How do I stock The Great Discontent in my retail or online shop?
- Are digital editions of issues available for purchase?
Can I change my address?
To change your address after placing an order, please contact us immediately at with the subject line "Order Address Change." Please include your order number, full name, the incorrect address, and the new address you would like the order shipped to. If your order has not shipped yet, we will update the address. If it has already shipped, we will contact you to make alternative arrangements.
How soon will I receive my order?
Once your order has shipped, you will receive a confirmation at the email address you provided at checkout. Orders are typically processed (for fulfillment) on Mondays and Wednesdays and shipped on Tuesdays and Thursdays from Bellingham, WA.
Domestic orders can be expected to arrive within 1-2 weeks of the ship date and will be assigned a tracking number, which will be included in your order email confirmation. Unfortunately, we are unable to offer tracking for international shipments. International orders shipped to Canada, Mexico, and Europe may take 2-4 weeks or longer to arrive. For all other international orders, please allow 4-6 weeks.
How do pre-orders work?
Pre-order payments are securely processed via trycelery.com a few weeks prior to shipping. At checkout, your card will be authorized for the full sale amount to ensure that sufficient funds are available, but it will not be charged yet (e.g. no funds debited). You will receive email confirmation of your order. You may edit payment details/shipping address and/or cancel your order via your confirmation email anytime before payment is processed by Celery, which uses Stripe.
You will receive three emails about your order: 1) Confirmation of your order 2) Notification when payment is processed (i.e. payment successful, payment failed, or amount refunded) 3) Confirmation that your order has been fulfilled.
Do orders have tracking?
Domestic orders (orders within the United States) will be assigned a tracking number, which will be included in your order email confirmation. Unfortunately, we are unable to offer tracking for international shipments.
Where do you ship?
We ship all over the world.
What are my shipping options and how much are they?
Magazines delivered within the US are shipped via USPS Media Mail in our custom-made packaging, which helps ensure a safe arrival. International orders are shipped via International Priority Airmail.
Shipping for orders within the US is FREE. All international orders are a $5 flat-rate fee per magazine.
What about customs and duties on international orders?
Buyers are responsible to pay any customs taxes and/or duties incurred. We have no control over customs and duties, so please direct all questions regarding this matter to your customs department.
What forms of payment do you accept?
We accept all major credit cards (i.e. Visa, MasterCard, Discover, American Express, JCB, Diner's Club), prepaid credit cards, and many debit cards that can be processed as credit. We also accept PayPal (preorders are credit/debit card only).
What is your return policy?
All items sold in the shop are non-refundable and non-exchangeable. If there is a problem with your order or you are unhappy with your purchase, please contact us at and we'll do our best to remedy the situation.
Do you offer subscriptions?
Not at this time.
Do you accept bulk orders of magazines?
Yes. Send us an email and we'll do our best to accommodate requests:
How do I stock The Great Discontent in my retail or online shop?
Yes! To inquire about stocking and/or distribution of the magazine, please contact us at:
Are digital editions of issues available for purchase?
Yes. Digital versions of Issue One and Issue Two are available in Apple's iBooks Store and Amazon's Kindle Store. You may purchase these issues on your device by searching for "The Great Discontent" or you may purchase via the following links: