Help & FAQ
Please read on for answers to frequently asked questions. If you still have a question or need further assistance, please contact us at:
- Can I change my address?
- How soon will I receive my order?
- How do pre-orders work?
- Do orders have tracking?
- What are my shipping options and how much are they?
- What about customs and duties on international orders?
- What forms of payment do you accept?
- What is your return policy?
- Do you offer subscriptions?
- Do you accept bulk orders of magazines?
- Can I stock The Great Discontent in my retail or online shop?
Can I change my address?
To change your address after placing an order, please contact us immediately at with the subject line "Order Address Change." Please include your order number, full name, the incorrect address, and the new address you would like the order shipped to. If your order has not shipped yet, we will update the address. If it has already shipped, we will contact you to make alternative arrangements.
How soon will I receive my order?
Once your order has shipped, you will receive a confirmation at the email address you provided at checkout. Orders are typically processed (for fulfillment) on Mondays and Wednesdays and shipped on Tuesdays and Thursdays from Bellingham, WA.
Domestic orders can be expected to arrive within 1-2 weeks of the ship date and will be assigned a tracking number, which will be included in your order email confirmation. Unfortunately, we are unable to offer tracking for international shipments. International orders shipped to Canada, Mexico, and Europe may take 2-4 weeks or longer to arrive. For all other international orders, please allow 4-6 weeks.
What are my shipping options and how much are they?
Issues 2, 3, and 4 are shipped via USPS from Bellingham, Washington, USA and typically arrive within 7-10 days. They include tracking and the cost is $6/copy. International orders of 2-4 are shipped via International Priority Airmail and arrive within 2-3 weeks or less depending on the destination. The shipping is ~$22/copy, which is the lowest possible amount from that fulfillment center. (Antenne Books typically stocks TGD and you can check shipping prices from there if you're in Europe.)
The limited edition hardcover is shipped from Berlin, Germany and typically arrives within 1-3 weeks. Shipping is a flat-rate of $15/copy regardless of destination.
TGD Traveler is shipped from London, United Kingdom and typically arrives within 1-3 weeks depending on the destination. Shipping is a flat-rate of $3/copy.
Shipping is calculated during checkout.
What about customs and duties on international orders?
Buyers are responsible to pay any customs taxes and/or duties incurred. We have no control over customs and duties, so please direct all questions regarding this matter to your customs department.
What forms of payment do you accept?
We accept all major credit cards (i.e. Visa, MasterCard, Discover, American Express, JCB, Diner's Club), prepaid credit cards, and many debit cards that can be processed as credit. We also accept PayPal (preorders are credit/debit card only).
What is your return policy?
All items sold in the shop are non-refundable and non-exchangeable. If there is a problem with your order or you are unhappy with your purchase, please contact us at and we'll do our best to remedy the situation.
Do you offer subscriptions?
Not at this time.
Do you accept bulk orders of magazines?
Yes. Send us an email and we'll do our best to accommodate requests:
Can I stock The Great Discontent in my retail or online shop?
Yes, please visit our wholesale page for details and orders.